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© 2026 VIP Spa Solutions LLC. All rights reserved.

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kevin@vipmauimassage.com

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The problem isn't knowing your spa could be better...

It's knowing what to fix first.

You're busy managing your team, taking care of clients, and finishing the things still stuck on your to-do list. VIP Spa Solutions helps you identify what matters most and turn it into clear, practical action.

[1]
Missed Calls

Lost revenue due to missed calls and unmanaged front desk inquiries.

[4]
Underperforming Services

Modalities and treatments that fail to meet the high expectations of your clientele.

[2]
Scheduling Gaps

Unplanned downtime and inefficient resource allocation across your spa.

[5]
Technology & Training Gaps

Disconnected tools and inconsistent training create extra work and uneven service.

[3]
Team Issues

Staff turnover and inconsistent performance impacting guest satisfaction.

[6]
Inconsistent Guest Experience

A lack of a unified, high-value brand experience across every touchpoint.

Our Framework

PROTECT

Preserving your core strengths and the unique elements that define your spa's identity.

FIX

Addressing operational gaps and resolving the issues that are currently hindering your performance.

BUILD

Implementing new systems and structures that support your long-term growth and strategic goals.

UPGRADE

Optimizing existing processes and technology to achieve peak efficiency and operational excellence.

Audit & Blueprint

A structured review of spa operations that turns evidence-backed findings into a prioritized Solutions + Actions plan. We identify what matters most and turn it into clear, practical action.

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Strategic Support Systems

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Team Education & Training

Empower your team with professional development programs designed to elevate service quality and guest satisfaction across all levels of your spa operation.

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PEMF Wellness Integration

Integrate advanced PEMF technology into your spa offerings to provide guests with a unique, high-performance wellness experience that complements your existing services.

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Nova AI Reception Support

Streamline your front desk with Nova AI integration, providing 9th Island AI-powered support that handles inquiries and scheduling, allowing your team to focus on hospitality.

Our Mission

Elevating the Standard of Spa Excellence

VIP Spa Solutions’ mission is to elevate the standards of the spa industry—from the individual practitioner to the executive suite—by bringing a serious, disciplined approach to every aspect of operations and guest care. We work to create greater respect for the spa profession and ensure that every guest, in every setting, is treated as a true VIP.

Kevin Watkins II is the founder of VIP Spa Solutions and the private practice VIP Maui Massage. A distinguished massage therapist with more than 16 years of high-end luxury spa experience, he has held leadership roles in premier international spas, world class ski resorts spas and destination location spas in Hawai'i; and continues to serve an exclusive clientele on Maui. Kevin is an NCBTMB-certified CE provider and educator, and serves as Vice Chair of the Hawaii Board of Massage Therapy.

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